Privacy Policy

1. Introduction

Pak Repair ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

Personal Information:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely through third-party payment gateways)

Device Information:

• Device model, make, and IMEI (for repair services)
• Device condition and issue description
• Photos of device (if provided for diagnostic purposes)

Automatically Collected Information:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on site
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide repair services and customer support
• Communicate with you about orders, services, and updates
• Send promotional materials and offers (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations
• Maintain records for business purposes

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist with delivery, payment processing, and business operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

• Secure payment processing through trusted gateways
• Encrypted data transmission
• Limited access to personal information by authorized personnel only
• Regular security audits and updates

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Customer repair records are maintained for warranty and legal compliance purposes.

7. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent for marketing communications
• Request data portability

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.

Types of cookies we use: Essential cookies (for site functionality), Analytics cookies (to understand site usage), and Marketing cookies (for personalized content).

9. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, payment gateways, or social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Intellectual Property & Trademarks

All brand names, trademarks, product names, logos, and images displayed on our website (including but not limited to Vivo, OPPO, SuperVOOC, Ronin, SOVO, Apple, AirPods, Samsung, Xiaomi, Realme, OnePlus, and other manufacturers) are registered trademarks and intellectual property of their respective owners.

Disclaimer: Pak Repair is an independent seller and repair service provider. We are not affiliated with, endorsed by, authorized by, or sponsored by any of these trademark owners. Product images and brand references are used solely for identification purposes. We do not claim ownership of any trademarks or brand materials displayed on our website.

We respect intellectual property rights. If you believe any content infringes on your rights, please contact us at pakrepairsonline@gmail.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: